What does IMEI Blacklisted/Lost-Stolen mean?
Device has been reported lost or stolen and carrier IMEI is blacklisted. Device will not activate on any carrier.
Common causes
- Customer reported phone stolen
- Insurance claim filed
- Financial hold by original carrier
Diagnostic & testing steps
- 1. Check IMEI at imei.info or carrier website
- 2. Advise customer device cannot be unlocked by repair shops
- 3. Original owner must contact carrier to remove block
- 4. DO NOT repair blacklisted devices - may be handling stolen property
Tools required
- Computer with internet access
Safety warning
⚠️ WARNING: Repairing or reselling a blacklisted device may constitute handling stolen property. Refuse service and advise customer to contact original carrier.
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